Reference

Terms & Conditions – What You Need to Know

When you open an account with pertaruhan rebahin, these terms shape how your lobby access works, how deposits and withdrawals happen, and what happens if something goes wrong.

Account securityDeposit & withdrawal rulesPlayer responsibilitiesDispute resolutionPolicy updates
Explore the Lobby Read FAQ
pertaruhan rebahin Terms & Conditions – What You Need to Know
GET IN TOUCH

Contact Us About Your Account or Terms

Team online

Email

Send account questions, withdrawal issues, or policy clarifications to [email protected]. Responses arrive within 24 hours on business days.

Live Chat

Open the chat widget on the lobby during support hours (09:00–22:00 Jakarta time, every day) to ask about terms, access, or disputes in real time.

Account Settings

Update your contact details, review your deposit history, or adjust your account preferences directly from Settings in the top-right menu after login.

HOW WE PROTECT YOU

Security, Data & Your Rights

Account Security

Your login is encrypted end-to-end. We recommend a strong, unique password and never share your credentials. If suspicious activity appears, contact support immediately and we'll freeze the account while we investigate.

Data Retention

We keep your registration, deposit records and withdrawal history for 7 years as required by local financial law. Account statements are always available from your Account page under Transaction History.

Cookie & Tracking

We use cookies to remember your login, track your game sessions, and detect fraud. Read our full Cookie Policy linked in the footer. You can manage cookie settings in your browser; blocking some may limit lobby speed.

Payment Verification

Every withdrawal is verified: we confirm your bank details match your account, check for unusual patterns, and process verified withdrawals within 2–4 hours to your registered DANA, OVO, GoPay or bank account.

Policy Requests

Want a copy of all your data, or need to request a change to your account terms? Email [email protected] with 'Data Request' in the subject line. We respond within 10 business days.

Dispute Process

If you dispute a charge or withdrawal, submit details through Account > Support Tickets within 30 days of the transaction. We review and reply within 5 business days; escalations go to our compliance team.

Frequently Asked Questions

If you breach terms—such as using multiple accounts, providing false identity details, or engaging in prohibited payment abuse—we may suspend your account pending review. You'll receive a notification with the reason. Serious breaches may result in permanent closure and forfeiture of remaining balance where local law permits.

Yes. Go to Account > Settings > Close Account. Any remaining balance is paid out to your registered withdrawal method (DANA, OVO, GoPay, QRIS or bank transfer) within 5 business days. Your account data is retained for 7 years per financial record law; login access is permanently removed.

Deposits via DANA, OVO, GoPay and QRIS usually clear instantly and appear in your lobby balance immediately. Withdrawals are verified (2–4 hours) and then transferred to your chosen method within 1–2 business days. Minimum withdrawal is 50,000 IDR; maximum per transaction is 10,000,000 IDR.

Accidental deposits cannot be automatically refunded once credits reach your account balance. Contact [email protected] within 24 hours with your transaction ID and a screenshot of the error. We'll review and may process a refund at our discretion where local law allows.

You must be at least the legal age in your jurisdiction where local law permits. You must provide real identity information (name, phone, email, bank details match official documents). We verify all new accounts; false identity details result in account closure and balance forfeit.

We store your DANA, OVO, GoPay and bank account details in an encrypted vault used only for processing deposits and withdrawals. We do not share payment data with third parties. Your personal data is governed by our Privacy Policy; contact us to request access or deletion where local law permits.

We update terms to reflect legal changes, security improvements, or new features. Material changes (payment rules, withdrawal limits, access conditions) are emailed to you 14 days before taking effect. Minor updates (contact details, game availability) may be posted immediately. Check this page regularly for the latest version.

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