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How We Protect Your Privacy

Your account, payment methods and personal details stay secure with us. We collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay…

Account security firstPayment data encryptedYour control over access

Explore the Lobby Read FAQ

Information We Request and Why

pertaruhan rebahin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we ask for your name, email, phone number and date of birth to meet Indonesia verification rules. During deposits via DANA, OVO, GoPay or QRIS, we record your transaction ID and payment method. When you withdraw, we verify your bank details

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against your account profile. We also log your login times, device type (mobile or desktop), and which games you open. This data helps us prevent fraud, settle disputes and comply with local financial guidelines. Where local law permits, we may store this information for up to
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three years after your last activity. You can request to see, correct or delete your personal data by contacting our support team through the help desk inside your account lobby.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open the help icon in your account lobby and connect with our team. Response time is typically under 2 minutes during peak hours (08:00–23:00 Western Indonesia Time, daily).

Email Request

Send a formal data access or deletion request to our privacy team. Include your account username and the specific information you want to review or remove. We respond within 7 working days.

Account Settings

Update your contact details, email preferences and payment method directly in Settings. Changes take effect immediately. You can also disable cookies through your browser or our privacy preference panel.

HOW WE OPERATE

Data Handling, Cookies and Account Security

Encrypted Payment Processing

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your full payment credentials; instead we keep a transaction reference. Our payment partner handles card and wallet tokenization.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your language and region, and track which games you play (for our analytics only). Cookies expire after 30 days of inactivity. You can disable non-essential cookies in your browser settings without losing core lobby access.

Account Login Security

Your password is hashed before storage. Each login from a new device triggers a verification step via SMS or email. You can review active sessions and log out from other devices through Account Security in Settings.

Data Retention Timetable

Active account data (name, email, payment history) stays on file as long as your account is open. After 24 months of no login, we flag your account for archival. Archived data is kept for a further 12 months before deletion, unless local law requires longer retention.

Third-Party Sharing Rules

We share your account data with payment processors (to clear DANA, OVO, GoPay and QRIS deposits) and fraud-prevention partners. We do not sell your data to marketers. Game studio partners see only your game history, not your payment details.

Request Changes or Deletion

Submit a formal data-access request via the Help menu. You can request a copy of all your personal information, correct inaccurate details, or ask us to delete your account and associated records within 90 days.

Privacy Policy Questions

Once you close your account, we mark your personal data for secure deletion. Your name, email, phone and payment history are removed from active systems within 30 days. We retain anonymised transaction records (no personal identifiers) for accounting compliance, kept for up to 3 years where local law permits.

Yes. Open your account, go to Help, and select Data Access Request. We compile your profile data (name, email, phone, account history, game logs and payment transactions) into a file and send it to your registered email within 7 working days.

Your payment details never reach our servers directly. When you deposit via DANA, OVO, GoPay or QRIS, our payment partner handles the transaction using industry-standard SSL encryption. We receive only a transaction confirmation, not your credentials.

Yes, we use cookies to log you in and track your region and game preferences. Non-essential tracking cookies can be disabled in your browser settings or through our privacy panel inside Settings. Disabling cookies will not lock you out of your account or lobby.

Only our support team (when you contact them), our fraud team (to check for suspicious activity) and our payment processors (to verify deposits and withdrawals) see your full account data. Game studios see only your game activity, not your payment or contact details.

Contact our support team via the Help menu in your lobby and describe the error. Provide your account username and the specific detail you want corrected. We verify your identity and make the correction within 3–5 working days.

Active game logs and deposit/withdrawal records stay on file for 36 months from the date of the transaction, where local law permits. After your account closes, we retain anonymised transaction summaries for accounting purposes for a further 12 months, then delete them.

How We Protect Your Privacy

How to Contact Us About Your Privacy

Live Chat Support

Email Request

Account Settings

Data Handling, Cookies and Account Security

Encrypted Payment Processing

Cookie and Tracking Policy

Account Login Security

Data Retention Timetable

Third-Party Sharing Rules

Request Changes or Deletion

Privacy Policy Questions

01 What happens to my data after I close my account?

02 Can I download a copy of my personal information?

03 How secure is my deposit when I use DANA, OVO, GoPay or QRIS?

04 Do you use cookies, and can I turn them off?

05 Who can access my account information?

06 What if I find incorrect information on my account?

07 How long do you keep my game history and transaction records?

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